An Apple Watch proprietor has claimed that the gadget prompted a burn on his wrist and says that makes an attempt to resolve the problem with buyer assist have been unsuccessful for almost six months. The incident, described intimately in a Reddit submit by a consumer recognized as “Southern_Chest_9084,” highlights each the alleged damage and the difficulties he studies encountering whereas searching for help from Apple.
In response to the account, the incident occurred on September 24, 2025. The consumer acknowledged that he was sitting and dealing on a laptop computer when he all of a sudden felt an intense surge of warmth on his wrist, the place the Apple Watch was being worn. After eradicating the gadget, he reportedly observed a burn within the form of the watch on his pores and skin, together with blisters, ache, and visual harm.
Apple Watch burned my wrist and left a scar. I’ve been ignored and brought for a trip by Apple for six months.
byu/Southern_Chest_9084 inapplesucks
Following the incident, the consumer contacted Apple Assist and commenced a prolonged course of involving telephone calls, chats, and emails with totally different customer support representatives. He reported spending prolonged durations on maintain, generally ready round half-hour to talk with an advisor. Regardless of a number of interactions, he claims that no clear decision has been reached.
In some conversations, assist employees reportedly instructed that the problem might be associated to a pores and skin sensitivity or allergic response quite than an issue with the gadget itself. The consumer additionally mentioned that Apple requested diagnostic checks and requested for the watch to be despatched to Eire for additional investigation by engineers.
As a result of the closest Apple Retailer was between 1.5 and a couple of hours away, the consumer initially requested a house pickup for the gadget. He claims that one consultant agreed to the request however later stopped responding. A special advisor later acknowledged that Apple’s insurance policies don’t embody dwelling pickup for such instances.
Ultimately, the consumer traveled to the Apple Retailer, however he says the employees there have been unaware of his case and once more instructed the potential of a pores and skin response.
As of mid-March 2026, the consumer says he has obtained no definitive response and is contemplating authorized motion after months of unsuccessful makes an attempt to acquire a proper investigation into the incident.
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