As a substitute of elevating costs once more, Netflix could should decrease its subscription prices in Italy. A courtroom in Rome lately dominated that Netflix owed its Italian customers a refund for worth hikes between 2017 and January 2024 and a discount to earlier subscription prices. On prime of the refunds, Netflix Italia must inform its affected subscribers of their proper to a refund.
The lawsuit was initially filed by Movimento Consumatori, a shopper rights group based mostly in Rome. The group’s president, Alessandro Mostaccio, mentioned in a press launch that greater than 25,000 Netflix customers have complained to Movimento Consumatori that they are not glad with the worth will increase through the years. In accordance with the legal professionals representing the shoppers, Premium subscribers are entitled to a refund of roughly 500 euros, whereas Customary tier prospects ought to get again about 250 euros.
Mostaccio additionally mentioned that if Netflix would not instantly scale back costs and refund its prospects, the buyer rights group would pursue a category motion lawsuit to recuperate funds. A Netflix spokesperson advised Reuters that it might attraction the Italian courtroom’s ruling, including that the corporate takes “shopper rights very critically and imagine our phrases have all the time complied with Italian legal guidelines and apply.” On the opposite facet of the world, Netflix once more raised costs for its US prospects, this time throughout all of its subscription tiers.
